Discovery Perks FAQs

Will my previous bookings in participating hotels be reflected in my rewards?
No, points will not be rewarded for stays before the registration and online activation of the membership.
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How do I redeem my points?
Points may be redeemed through accommodations, merchandise, and gift vouchers. Redemption can be done by filling out this online redemption request form or by emailing your sales manager. Upon request of redemption, member must wait at least 2 working days for an email confirming that member has enough point balance for the reward and that the reward is currently being processed.
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In what way can the members earn points?
Members are entitled to earn points based on their company&rsquo;s negotiated rates with participating DHC hotels and/or resorts, use of the DHC corporate rate program of participating hotels or any rate, as authorized by the hotel sales office to be eligible for points earning when they book a room and/or a banquet event.
Will I be able to transfer my points and/or rewards? Are the reward vouchers transferrable?
Discovery Perks points and rewards vouchers are non-transferable, nor exchangeable for cash.
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Can another person use my membership card to earn points?
Yes, a member may earn points for bookings made by other persons, as long as the membership number is given upon booking. Failure to provide membership number prior to departure of booked guest will mean forfeiture of privilege to earn points from said booking.
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Will I earn points for all bookings made under my membership or only when I pay for the charges?
Yes. Members will earn points for all bookings made under his/her membership number as long as membership number is given upon booking.
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Will I be able to redeem my points right away?
For room bookings, points will be credited to the members within 7 days check out. For banquets, points will be credited within 15 days after the event. Members may redeem points soon after they are credited.
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What properties are participating in the Discovery Perks program?
DHC Properties participating in the Discovery Perks program include: Discovery Suites (Ortigas), Discovery Primea (Makati), Discovery Shores Boracay and Club Paradise Palawan
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Can I use my points to pay for my booking during the peak and super peak seasons?
Yes. Based on Best Available Rate (BAR) during the stay period, member may book a room using points and/or cash (through credit card) or part cash part points. Bookings must be done online through the member portal.
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Will my &ldquo;reward&rdquo; stay in the properties be reflected as rewards/points right away?
Reward redemption is not qualified to earn points.
&nbsp;
Will my points expire?
Points earned on a certain year will expire on January of the following year. (ex. All points earned in 2021 will expire on January 2022 regardless of date earned)

Membership

Will my previous bookings in participating hotels be reflected in my rewards?
No, points will not be rewarded for stays before the registration and online activation of the membership.
&nbsp;
How do I redeem my points?
Points may be redeemed through accommodations, merchandise, and gift vouchers. Redemption can be done by filling out this online redemption request form or by emailing your sales manager. Upon request of redemption, member must wait at least 2 working days for an email confirming that member has enough point balance for the reward and that the reward is currently being processed.
&nbsp;
In what way can the members earn points?
Members are entitled to earn points based on their company&rsquo;s negotiated rates with participating DHC hotels and/or resorts, use of the DHC corporate rate program of participating hotels or any rate, as authorized by the hotel sales office to be eligible for points earning when they book a room and/or a banquet event.
&nbsp;
Will I be able to transfer my points and/or rewards? Are the reward vouchers transferrable?
Discovery Perks points and rewards vouchers are non-transferable, nor exchangeable for cash.
&nbsp;
Can another person use my membership card to earn points?
Yes, a member may earn points for bookings made by other persons, as long as the membership number is given upon booking. Failure to provide membership number prior to departure of booked guest will mean forfeiture of privilege to earn points from said booking.
&nbsp;
Will I earn points for all bookings made under my membership or only when I pay for the charges?
Yes. Members will earn points for all bookings made under his/her membership number as long as membership number is given upon booking.
&nbsp;
Will I be able to redeem my points right away?
For room bookings, points will be credited to the members within 7 days check out. For banquets, points will be credited within 15 days after the event. Members may redeem points soon after they are credited.
&nbsp;
What properties are participating in the Discovery Perks program?
DHC Properties participating in the Discovery Perks program include: Discovery Suites (Ortigas), Discovery Primea (Makati), Discovery Shores Boracay and Club Paradise Palawan
&nbsp;
Can I use my points to pay for my booking during the peak and super peak seasons?
Yes. Based on Best Available Rate (BAR) during the stay period, member may book a room using points and/or cash (through credit card) or part cash part points. Bookings must be done online through the member portal.
&nbsp;
Will my &ldquo;reward&rdquo; stay in the properties be reflected as rewards/points right away?
Reward redemption is not qualified to earn points.
&nbsp;
Will my points expire?
Points earned on a certain year will expire on January of the following year. (ex. All points earned in 2021 will expire on January 2022 regardless of date earned)

Rewards & Points

If I have missing points, what is the procedure in order for me to be able to claim them?
You can claim missing points by sending an email to the reservations office of the property concerned.&nbsp; We will communicate with you via email regarding status of your report and credit missing points accordingly.&nbsp; Please allow maximum of 2-3 weeks processing time for updating of your rewards points.
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If I transfer to another company, can I keep my personal individual membership or do I need to enroll again?
There is no need to apply for a new membership in case you change employment. Your status and points will remain the same. You will need to inform member services of your change of company by emailing us at membership@discoveryperks.ph. Consent for member to participate in Perks from your new employer will also be required in writing.
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If I am a representative of a corporate member, do I need to enroll again if I move to another company?
There is no need to apply for another membership if proper turnover to the new representative is carried out. Proper turnover requires transfer to new assignee/representative of points, production and other data, benefits, liabilities, etc. related to the previous company&rsquo;s transactions with DHC. This requires as well, an official letter of advice from your previous employer of the said change in assignee, indemnifying DHC from any liability, costs and damages relating to the unauthorized redemption or use of rewards points by previous representative, with malice or not.