We’ve adopted a new mindset in sustaining best practices of facility and proper hygiene even without pandemic disease or outbreak of disease. For the safety of our guests and staff we have implemented the following procedures to allow us to provide better care for you.
SAFETY & HEALTH OF OUR EMPLOYEES
All employees & service partners are required to observe health protection measures, such as wearing face masks and face shields. Health monitoring procedures are implemented to prevent the spread of the disease in the workplace, with staff being required to accomplish a health questionnaire checklist and a COVID-19 tracking form from the company nurse. A designated team is in charge of ensuring employees will have access to the necessary equipment.
Guests will likewise be asked to accomplish the mandatory health check questionnaire by the Department of Health (DOH) upon check-in. Security will continue to use infrared temperature scanners and disinfectant spray at each entrance.
We’ve identified the frequently touched surfaces and routinely disinfect these areas. We’ve also enhanced the facility and room cleaning and disinfecting guidelines. Alcohol-based hand sanitizer stations were installed at the entrances of our restaurants, restrooms, locker rooms, offices and other shared spaces.
Housekeeping will continue to be stringent about preventing the spread of the virus through heightened sanitation of surfaces in the hotels, resorts and offices. Equipment and surfaces are cleaned with disinfectants that are registered with the EPA (Environmental Protection Agency) to ensure a clean environment is maintained.
The housekeeping personnel should maintain wearing of complete personal protective equipment such as disposable mask, hand gloves, face shield or goggles and spray a disinfectant at the bottom part of shoes before entering the room and after cleaning the room.
GENERAL HYGIENE PRACTICE
All employees are advised to frequently wash their hands with soap and water, or 70% alcohol-based handrub after every activity, after touching their face mask, coming in contact with respiratory secretions or frequently touched surfaces or upon entry to premises.
Your meals are prepared in the kitchens which are regularly sanitized to avoid food contamination. Kitchen staff are required to wear face masks or shields and disposable gloves at all times to ensure that you can enjoy your meals to the fullest.
Guests and hotel employees are advised to avoid the gathering of large groups of people in closed spaces. Restaurants are only open for delivery until further notice and interactions are guided by the “three-feet rule”.
Social distancing will also remain in practice. Employees will be asked to maintain three feet apart when interacting with guests, attending meetings and workshops, and when in public areas such as the gym, restaurants, elevators, chapels, lockers, and the cafeteria.