Frequently Asked Questions: Safe Space

BOOKING

1. What is the minimum number of hours that I can book?
   • The minimum number of hours per booking and use is 3 hours.
   • For re-imagined co-working space, contact safespace@discoveryhospitality.com for details on annual co-working space packages for consumable hourly use.
2. How much is the per hour booking fee?
   • The first 3 hours is P2,000.
   • Succeeding hour is P1,000 per hour.
3. How do I book?
   • Visit the Safe Space website at safespace.com.ph and access the safe space to book your space on line.
4. How do I pay?
   • Once your space is confirmed, we will send you a payment link to settle your booking fee.
5. What kind of room can I expect from the meeting space I will book?
   • The spaces will be confirmed on the day of your arrival based on availability. It may be a function room, a business center room, or a living room of a hotel suite (converted into a meeting room).
6. How long can I stay in the room?
   • Your booking is good for 1 hour only. You may book extra hours, as needed.
7. What can I do inside the room?
   • Your room is a meeting space. Aside from the actual meeting, you may purchase some grab & go snacks from the hotel and consume the meal inside your booked space.
   • The purpose of your meeting will be declared in the booking contract for every use. Discovery reserves the right to deny use of safe spaces for purposes that violates the IATF/DOT rules and regulations on meetings.
8. How many people can stay in the meeting space/room that I booked?
   • The maximum number of participants in a meeting or gathering depends on the IATF regulations for a specific quarantine level at the time of the meet-up.
9. Can I request for a specific space/room?
   • No. The meeting space will be designated on the day of the appointment subject to availability.
10. What’s your cancelation policy?
    • Bookings may be canceled at least 24 hours before the appointment.
11. If I have questions regarding my booking, who can I talk to?
    • You may email us at safespace@discoveryhospitality.com.

PRE EVENT

1. Do you accept walk-ins?
   • No, we do not accept walk-ins.
2. If I arrive early in the hotel, where can I wait?
   • You can wait outside the hotel as you can only be admited in the waiting room 10-15 minutes before your scheduled appointment.
3. Is there parking in the hotel?
   • Yes, there is parking in the hotel for a fee. You may also park across the hotel where there are parking lots & mall parking areas.
4. Is the hotel guaranteed to be COVID-FREE?
   • No place is guaranteed to be COVID-FREE. All hotels with permision from DOT and BOQ to operate during the quarantine period accept returning Overseas Filipinos and OFWs to quarantine in their premises, as needed by OWWA or as booked by guests directly. Guided by strict management of health & safety in the hotel based on IATF & DOT regulations, hotels house guests who may be or may not be infected by the Coronavirus responsible for COVID-19. A mitigation and sanitation plan is in place to ensure containment of such incidents, if any.
5. How can you ensure “safe spaces” in your premises?
   • The Department of Tourism has issued strict guidelines on health and safety inside hotels operating during the quarantine period. These sanitation standards are of the highest level of safety during a pandemic.
   • Discovery further validates it’s high standard of safety & sanitation through use of proven effective disinfectants that kill the virus that causes COVID-19. We have partnered with Lysol to ensure we use high grade disinfectants, the sanitation of meeting spaces being done before and after every use of space (every hour after a booked appointment or space use).
   • Discovery will require all participants of meet-ups to fill-up a health questionnaire to declare their health condition and possible exposure to COVID-19. Failure to disclose correct health condition and exposure in the questionnaire is punishable by law through the Bayanihan to Heal as One Act (RA-11469).

DURING MEET-UP

1. What time do I arrive for my meet-up?
   • You need to arrive at the exact time of your booked meet-up. The space is booked for actual meeting and waiting time.
   • You may dine in our café, if any, before or after your meeting, as a guest of the restaurant but not for the café to simply serve as your waiting area for your meeting.
   • We do not encourage early arrival or waiting time due to crowd control.
2. Where do I go when I get to the hotel?
   • You may approach the front desk upon arrival.
   • The front desk staff will give instructions on where you can get information on your assigned room and retrieve your key, as needed.
   • You need to present your meeting voucher to validate your booking.
   • A dedicated elevator will take you to your meeting room floor.
   • The floor staff will guide you to the room assigned for your meeting.
   • You may call room service to order for boxed meals and beverages. Meals can be pre-arranged prior to your appointment date.
3. What can I expect when I get to the hotel?
   • Expect temperature checks and submission of the health questionnaire. Note that if you are exhibiting symptoms of COVID-19 (fever, cough, colds, etc.) you may be denied entry to the premises.
4. Why will you deny my entry to the hotel if I am exhibiting COVID-19 symptoms?
   • Based on the guidelines of the Department of Tourism and IATF, these symptoms if detected prior to entry as well as reflected in the health questionnaire, will be a valid basis of denial of entry to an establishment as part of the Bayanihan Act/Law.
5. Why do my guest/s and I need to fill-up a health questionnaire?
   • As part of the regulations of IATF, to MITIGATE the spread of COVID-19, all individuals entering business establishments including hotels, need to fill-up a health questionnaire. Non-disclosure of correct health condition or incorrect disclosure of information regarding exposure to COVID-19, directly or indirectly, is punishable by law under the Bayanihan to Heal as One Act (RA-11469).
6. If my guest arrives late, can my booking be extended?
   • If your guest is delayed, you may request for a time change, subject to space availability, as long as you have not occupied the room. If you have occupied the room, you need to pay for extra hours of use, as needed.
7. Can I arrange for meals to be served during my meetings?
   • Yes, you may. You can request for this during your booking online.
8. Can I designate SAFE SPACE as my co-working space for meet-ups?
   • Yes, you may. To create a personal account of your own to manage, send us a request at safespace@discoveryhospitality.com.

SAFETY STANDARDS

1. Health Monitoring
   • Temperature Checks at entrances
   • Health Questionnaire
2. Respiratory Etiquette
   • Use of Face Masks
   • Coughing & Sneezing Etiquette
3. Use of PPEs
   • Use of PPEs (masks, gloves) during entire stay inside the hotel
   • Use of PPEs by program staff (Hazmat Suit, Face Shield, Gloves)
4. Social Distancing
   • Use of dedicated elevator
   • Social Distancing Markers
   • Social distanced seats (waiting room & meeting room)
5. Crowd Control
   • Compliance to maximum participants per gathering
   • Movement Flow Control
6. Hygiene & Sanitation
   • Sanitation inside Toilets
   • Sanitation Stations
7. Contact-less Greetings
   • No kissing or handshakes
   • Mabuhay Greeting of DOT
8. Contact-less Methods
   • Pre-payment prior to arrival
   • Online Banking
   • Cash in plastic pouch
9. Contact Tracing
   • Health Questionnaire
   • Contact tracing App
10. Disinfection
    • Frequency: Before and After use of space
    • Use of Lysol disinfectants proven to kill the virus that causes COVID-19